They have seperate main and dipped beam filiments inside the same bulb, when you select main beam the dipped beam will go out (its ment to do this otherwise the bulb will overheat). Sounds like one of your mainbeam filiments has blown so its a new bulb needed. Could be a fuse though, each beam on each side has its own fuse.
When replaceing a headlamp bulb
DO NOT touch the glass of the bulb, only handle the base.
I think when buying headlamp bulbs its worth going for one of the big brands (Philips/Orsam or something) as they tend to have good light output and alignment, so they tend to work better (sometimes much better!). Also get a pair as the other side will probubly go next week, but only if you don't have a spare to replace it

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Conections/wireing are unlikely to stop the headlamps working completely (if they are how VW left them) but they are probubly the cause of the lights not being as good as they were when the van was new, so would probubly benifit from a clean. If you want to get carried away then read up on the relay modification. It will help (replaces about 3 switches with 1 [relay], so theres less voltage drop).