I've been away for a long weekend, but I'm back now.
These days I try to avoid anything to do with Windows 8 or machines upgraded to 10. As has been mentioned, best approach is to save documents
(and "Windows live" emails if the customer has been using that
(which is a bit of a faff btw) and do a fresh install, but then you would need a valid licence key.
However, there is so little that Linux (Mint 17.3 now) can't do, it's often a no brainer.
meggles wrote:Local shop said hard drive was kaput and I'd lost all of my photo's and documents. Probably caused by the hard drive misinterpreting the info in the upgrades.
Nah, can't possibly be that. Almost certainly they either messed up and made a mistake, or the drive was physically worn out and failed (quite common on modern 2.5" sata drives). The
very first thing I do with a customers machine,
before I even turn it on, is to make a copy of their entire "home" folder. This then includes all personal documents, pictures, music, local email files, Internet favourites etc etc. They obviously didn't do that
