Syncro 4&4 Discussion and Q&A last answered over 2 years ago.
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What is the story with these parts now. Its over 3 months since this failure and all has gone quiet. I posted the quote below on November 1st and got no response from Syncrospares. Did anyone get a report from the manufacturer on the reasons for failure? Has the OP been reimbursed with 'fit for purpose' CV Joints unlike the ones from Interparts originally supplied?
To recap ......
syncropaddy wrote:I suggested in this thread that there would be some ‘appeasement drivel’ from the manufacturer of these CV joints and to my mind this has started to happen.
SYNCROSPARESUK wrote:I have had discussions with the manufacturer Interparts today, who have been very helpful,
How have they been helpful? What does that mean? Does it mean that they have replaced the CV joints with other ones from the same batch?
SYNCROSPARESUK wrote: … they do manufacture all the products they sell in China …
We know that ….
SYNCROSPARESUK wrote: … but the factory ships in raw materials and they manufacture from scratch in house …
Now what is that supposed to mean …. Factories all over the world tend to do that as far as I know ….
SYNCROSPARESUK wrote: … they operate to ISO 9001:2000 which is a quality management standard.
Yes it is and it is only as good as those that adhere to it. If that standard is not rigidly adhered to and correctly audited it means absolutely zip. So what happened to the ISO 9001:2000 quality management standard when those joints were made?
SYNCROSPARESUK wrote: The CV joints will be investigated by the technical department as soon as I have them back from the customer and can supply them to interparts. Each joint is laser etched with the batch and because of the TQM system they can track it right back.
Where is this Technical department? UK? Europe? China? What will they find? Will they tell us the whole truth? So when they ‘trace it right back’ what will they do? Recall the whole laser etched batch?
I believe that this whole thing is quite serious and the OP wont get the compensation due ( http://www.legislation.gov.uk/ukpga/1979/54 ) and it is Interparts who should pay for it all. The route for this, I imagine, is via the Small Claims Court.
In fairness to Syncrospares, they are caught in the middle but are doing themselves no favours by the way they are posting.
They are also doing themselves no favours by defending Interparts.
As far as i know syncrospares are still on the case, they emailed me a week or two ago and the update was the suppliers werent helping at all (not sure who they were) and the claim has gone back to interparts.
Syncrospares did offer me two new joints recently but i had already bought a new one a few days after they broke and i had a spare one that i also fitted as i wanted it back on the road/in the mud asap, so i said no thanks i'd like the money back instead, so the case continues.....
Lots of snapped shafts in Americas. Photo courtesy of Derek drew. Its the diff output shaft. But was running 30" tyres on a fully loaded syncro with extra torque.
youde4 wrote:As far as i know syncrospares are still on the case, they emailed me a week or two ago and the update was the suppliers werent helping at all (not sure who they were) and the claim has gone back to interparts.
Syncrospares did offer me two new joints recently but i had already bought a new one a few days after they broke and i had a spare one that i also fitted as i wanted it back on the road/in the mud asap, so i said no thanks i'd like the money back instead, so the case continues.....
You sound like a patient man!
Im not in the least surprised that the manufacturer is not helping as they are Chinese, and they couldnt give a flying **** about their customers. Seems to me that Syncrospares have been taken for a ride by Interparts as well as all the stuff they posted sounds like the 'appeasement drivel' I spoke of!
