Well I think you were pushing your luck and being a bit cheeky expecting them to honour free delivery...
I got a more rude reply from Bernd Jeager a few years ago when I dared to ask for a bit more info on a Syncro.. he will never get a single penny off me....
dieselkontor VC
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toomanytoys
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silverbullet
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Re: dieselkontor VC
I have very good German and Austrian friends who are self-confessed Anglophiles, thankyou... (admittedly they are in love with the idea of what England once was and sadly no longer seems to be...)syncropaddy wrote:silverbullet wrote:Maybe he's just not an Anglophile?
who is?
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syncropaddy
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Re: dieselkontor VC
silverbullet wrote:... (admittedly they are in love with the idea of what England once was and sadly no longer seems to be...)syncropaddy wrote:silverbullet wrote:Maybe he's just not an Anglophile?
who is?
I remember those days ..... !!
syncropaddy
One Syncro, five Mercedes Benzs and a rocket ship
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ajsimmo
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Re: dieselkontor VC
They shouldn't have advertised it if they weren't prepared to do it.toomanytoys wrote:Well I think you were pushing your luck and being a bit cheeky expecting them to honour free delivery...
Then they tried to charge me 19.90, quoting their shipping terms webpage, so I looked and it said it was 14.90 for UK! (my order was well under 6kg limit).
The whole process was a farce. They advertise services they don't ultimately offer (paypal/credit card payment, free shipping), they charge more than their stated rate for shipping, then they instantly get the arze when you (politely) point these things out to them!
I even sent them a screenshot of the checkout page showing the free delivery, and they cancelled my account completely so I couldn't even log in! Unbelievable.
I would have paid the postage if they had been polite about it, but they were rude, arrogant and dismissive so I refused to pay the higher rate on principal.
I've never known a UK company treat their customers with this attitude, and if they did I wouldn't touch them with a bargepole.
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reddwarf
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Re: dieselkontor VC
Yes it can be hard work and rather worrying in my case.
However I did get the bits in the end.
As I found the boost controller for my T25 unobtainable in the UK, having tried Simon and my local Bosch agent, I ordered a couple of extra ones which I will be shortly be offering for sale on ebay or with a 10% discount to club 80/90 members.
Look decent quality but it was a lot of trouble getting the stuff and I didn't like paying by transfer before shipment when they advertise Paypal on their website.
However I did get the bits in the end.
As I found the boost controller for my T25 unobtainable in the UK, having tried Simon and my local Bosch agent, I ordered a couple of extra ones which I will be shortly be offering for sale on ebay or with a 10% discount to club 80/90 members.
Look decent quality but it was a lot of trouble getting the stuff and I didn't like paying by transfer before shipment when they advertise Paypal on their website.