Alloys, lowered, tinted or custom painted, in fact any custom work. Discussion and Q&A last answered over 2 years ago.
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I take it the contact contact format dig is aimed at me.
this is my e-mail address - sales@brickwerks.co.uk
this is my phone number - 01484 519 800
The brick-yard is not my own personal messaging service.
There is a webshop here www.brickwerks.co.uk where you can buy online.
There is a number you can ring to, the one above if you are unsure of what you need.
Ordering online is so much easier for me as it does not take up garage time on the phone.
I can take credit card payments over the phone if you really can't bring yourself to use the website.
You wouldn't post a message on JK's forum to order parts would you? then why should you do it to me? s'not rocket science.
A e-mail, or a phone call through the correct channels is not too much to ask is it?
Like I said up there, some customers are completely happy with their Jamex set ups.
To be honest I just want a cheapish lowering kit thats not dangerous or looks like something off the wacky racers.
Believe me I would love a set of AVO's with the adjustable settings and would like nothing more than someone with your experience fitting them and taking a good look over all while you were at it, but If I could afford £410 for a lowering kit I would not be putting them on an £1800 van.
If you lived £100 closer I might have been swayed.
AVO springs will work perfectly well with standard dampers or the standard replacement Bilsteins if you want quality thats going to last, but sadly not at budget kit prices.
You would be surprised at the distances some people do travel for what I would deem a fairly simple job, had a guy up the other week from Norfolk for a service, 2 from newcastle 2 weeks ago for lowering, guy drive up about a month ago from Dorset for the cambelt doing on his T4 as it was cheaper to pay the diesel and my labour than get it done locally.
Simon Baxter wrote:
You wouldn't post a message on JK's forum to order parts would you? then why should you do it to me? s'not rocket science.
A e-mail, or a phone call through the correct channels is not too much to ask is it?
It's also not too much to ask for customer care, i.e. polite behaviour without the swearing and personal remarks. JK do not advertise on either 80-90 or brickyard.
When I saw the reply, which could have said, "Yes, mate. I'll put a set aside and PM you when they're in" but instead you invested a lot of time (which you don't have, apparently) publically complaining about receiving my phone call and using foul language in the same thread directed at me, I fell silent - a potential customer! I've gone elsewhere, am very happy with the result and will remain elsewhere.
I run my own business and wouldn't dream of treating a potential customer in this way. I've also got 14 years' retail experiece and trained sales and management staff in how to identify timewasters, complete sales, that sort of thing. It's a simple series of questions and answers with no rudeness required. Done right, only money changes hands, not just once but repeatedly. Good-will can't be won or demanded in snide emails or any other format.
But at the end of our exchange there are no winners. I walk away (a potential customer) feeling upset and you don't get my money, good-will or repeat custom.
Simon Baxter wrote:
You wouldn't post a message on JK's forum to order parts would you? then why should you do it to me? s'not rocket science.
A e-mail, or a phone call through the correct channels is not too much to ask is it?
It's also not too much to ask for customer care, i.e. polite behaviour without the swearing and personal remarks. JK do not advertise on either 80-90 or brickyard.
When I saw the reply, which could have said, "Yes, mate. I'll put a set aside and PM you when they're in" but instead you invested a lot of time (which you don't have, apparently) publically complaining about receiving my phone call and using foul language in the same thread directed at me, I fell silent - a potential customer! I've gone elsewhere, am very happy with the result and will remain elsewhere.
I run my own business and wouldn't dream of treating a potential customer in this way. I've also got 14 years' retail experiece and trained sales and management staff in how to identify timewasters, complete sales, that sort of thing. It's a simple series of questions and answers with no rudeness required. Done right, only money changes hands, not just once but repeatedly. Good-will can't be won or demanded in snide emails or any other format.
But at the end of our exchange there are no winners. I walk away (a potential customer) feeling upset and you don't get my money, good-will or repeat custom.
Enough said. Now, back to vans....
I am sure Simon is pleased he does not have your custom.
Simon is the only trader giving out useful advise. He is always trying to source quality alternative parts, he could just sell people the crap some others do, if he is not happy with it he does not sell it. Simon with help from Mike is trying to run a garage, sort his mail orders and anser peoples questions all day from people who want advise so they can fix it themselves, he then comes on here at night and gives out useful advise. Unfortunately for some people this is not enough
I drove 200 odd miles each way to get my van seen to by Mike & Simon, and would do so again - both their knowkedge and service were excellent, and they also made us feel very welcome and were happy to let us watch them work. I think what Simon is trying to say is that its difficult to get time to actually work on a van, and get a job done for a customer that's there in the flesh, and take phone calls all day from 'potential' customers too.
i fully understand where he is coming from! i know how difficult it is to make money from a small business time always seems to short and customer demands long. you can only do so much yourself. i understand all that he saying. if you read the thread from the brickyard you can see that after mr baxters post i said nothing else, i have not logged onto the brickyard since. it is also clear from mr baxters reply on 80-90 that he knew i was making reference to him i do not think that anybody else would have any clue. at this point it must have been very clear to him that he had upset a customer. and i say a customer as had had stood in my kitchen with a phone in one hand and my debit card in the other, when the phone was answered i said hello politly and asked if i could order a suspension kit, i was turned away! use the website i was told as the prices would be better. i got onto the site and realised they were out of stock, at this point it seems i made the grave mistake of using the bricyard to ask if i may be able to purchase a set before our trip to france, i think i tried hard to be a customer, the rest is history. in my experience upon realising you have an upset customer the very first thing i would do would be to sort it out, i think i would get in touch with that customer personally and try to reasure him that my aim was to offer a very high standard of customer service, maybe he had got the wrong end of the stick so to speak and that all that was said in the post was not aimed directly at him, i would also tell him if he would overlook this misunderstanding and make future purchases to contact me directly. or something like that. i would like to make it very clear that at no time was i rude or impolite nor did i behave in the way described in the thread on the brickyard .i do not in any way comprehend how this makes me an undesirable customer or for any reason that my money is less valuable than another mans! the last thing i can say is that this has upset me so much that i will put no more posts on here about it. if anybody wants to contact me personally then they can pm me or call me, 01953 601851 if i am not available then leave a message on the answerphone.
As I have said, it wasn't me that took the call.
As a one man band, if something needs collecting or dropping off (customers at the railway station etc) then theres only one person that can do it.
I share the unit with a bloke called Steve, and for anyone that has been to the garage they will know only too well what he is like, he's a good bloke, but often a bit short.
We share the same phone number, infact, it's his number.
I have also had someone working for me recently, he knows nothing about mail order, prices etc, so if you ring and I'm out thats whats going to happen, the only person that does the mail order sales is me. You will be told to use the shop as it's just miles better for everyone!
It's no excuse I know, but thats the reason.
if you want to order, it is a million times easier for me as I don't have to stop spannering, I do allow x amount of time to sort mail order a day, your address comes though with no spelling mistakes on a sticky back printed label that I can put on the box or whatever and the job is jobbed.
If the phone order comes through I physically have to go to the shelf and pick all the bits, weigh it all, then ring the customer back with a worked out postal price as I have lost far too much money by underquoting postal rates.
This is one of those things where we are going to have to beg to differ, I wish I could afford to take someone to spread the load, but with every man and his dog selling parts off e-bay for next to nothing with insurance, premises, and ,well, overheads I have to match their prices and sell enough of it to make money, theres nothing I can do about that at the moment, I simply can't afford to.
have a look at some of the items on the website, how many other places bother selling stuff where you can make about 10p profit? dash bulbs? Fuel filters?... I do it to offer a service as some people simply can't find some bits, or live in places where they cannot easily get to a GSF branch and postage is cheaper than driving to one.
The shop is there to save me money and time, thats why I spent god knows how much money on it, and why I prefer people to use it, less "cock" ups.
basically ,all this agro is down to me as I'm simply trying to do too much to try and keep a roof over our heads, just the same as everyone else.
I do often think about jacking it all in and getting a job as for all the agro I harldy think it's worth it for what I take home.
It's not like it finishes at 5pm and I go home, it's all the rest of it, e-mails, PM's, Webstuff, going to shows and spending a day packing the van/trailer.
There, that's what you want, an admission from me that I'm useless, there it is now can we stop all this and let me get back to my 2 day old!
Oh, and if you re-read the swearing bit of that thread, and read it properly you will realise that I didn't say that you were a c*cky c*nt, thats just some peoples attitude when they ring, when they expect me to tell them what is wrong with their van for free and waste valuable time on the phone when I could be doing something that actually earns me some money.
End of whinge.
Yes, I did read the bit where you say you won't read this thread again, and I've posted this anyway.
