top tip for replacing a busted khyam pole.
Posted: 04 Jun 2010, 14:21
Hi
A couple of weeks ago one of the poles on our Khyam motordome snapped when a gust of wind caught it as we were taking it down.
Had a search round the web and found this company:
http://www.penroseoutdoors.co.uk/" onclick="window.open(this.href);return false;
ordered what I thought was the right one but got it wrong (not really their fault as my awning is a bit older). Anyway they have been amazing. Was expecting the new pole to take a few weeks because they had to order it in but the called the supplier and got them to send it direct and not charge me for sending out a new one.
Kept me informed by email - probably had half a dozen mails from them and the pole was only a few quid
Bloody good service.
If you bust your tent or awning speak to them...
and by the way they are NOT paying me to do this - just think good service should be rewarded with a few kind words in the right place. Its great when someone does it for us.
A couple of weeks ago one of the poles on our Khyam motordome snapped when a gust of wind caught it as we were taking it down.
Had a search round the web and found this company:
http://www.penroseoutdoors.co.uk/" onclick="window.open(this.href);return false;
ordered what I thought was the right one but got it wrong (not really their fault as my awning is a bit older). Anyway they have been amazing. Was expecting the new pole to take a few weeks because they had to order it in but the called the supplier and got them to send it direct and not charge me for sending out a new one.
Kept me informed by email - probably had half a dozen mails from them and the pole was only a few quid
Bloody good service.
If you bust your tent or awning speak to them...
and by the way they are NOT paying me to do this - just think good service should be rewarded with a few kind words in the right place. Its great when someone does it for us.