Breakdown ADAC - Revision history

HarryMann: /* General */

2009-04-10T11:14:10Z

General

← Older revision		Revision as of 11:14, 10 April 2009
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	http://www.ttic.ir/pdfs/ADAC%20membership.pdf		http://www.ttic.ir/pdfs/ADAC%20membership.pdf

			NB. Also see various threads on the forum, which go into more detail on application, payment etc.

	==Breakdown experiences==		==Breakdown experiences==

HarryMann: /* General */

2009-04-10T11:13:27Z

General

← Older revision		Revision as of 11:13, 10 April 2009
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	Several members have taken out ADAC membership over the last few years, which covers both UK and European roadside repair and recovery.		Several members have taken out ADAC membership over the last few years, which covers both UK and European roadside repair and recovery.

	It has now become apparent that ADAC repatriation ~~terms~~ & Conditions need understanding with respect to their treatment of older vehicles, as well as their cancellation policy.		It has now become apparent that ADAC repatriation Terms & Conditions need understanding with respect to their treatment of older vehicles, as well as their cancellation policy.

	Membership application with Terms & Conditions		Membership application with Terms & Conditions can be dowloaded here:

	http://www.ttic.ir/pdfs/ADAC%20membership.pdf		http://www.ttic.ir/pdfs/ADAC%20membership.pdf

HarryMann: /* Membership Forms */

2009-04-10T11:05:10Z

Membership Forms

← Older revision		Revision as of 11:05, 10 April 2009
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	==~~Membership Forms~~==		==General==

			Several members have taken out ADAC membership over the last few years, which covers both UK and European roadside repair and recovery.

			It has now become apparent that ADAC repatriation terms & Conditions need understanding with respect to their treatment of older vehicles, as well as their cancellation policy.

	Membership application with Terms & Conditions		Membership application with Terms & Conditions

HarryMann: /* European breakdown repatriation to UK */

2009-04-10T10:57:43Z

European breakdown repatriation to UK

← Older revision		Revision as of 10:57, 10 April 2009
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	Best regards,		Best regards,

	Stefanie Schleifer		Stefanie Schleifer

	Allgemeiner Deutscher Automobil-Club e.V. (ADAC e.V.)		Allgemeiner Deutscher Automobil-Club e.V. (ADAC e.V.)

	Mitgliederservice (MBE)		Mitgliederservice (MBE)

	Mitgliedschaft + Versicherungen		Mitgliedschaft + Versicherungen


	(e.g. DAT listing) Note that DAT prices only go back as far as 1997		(e.g. DAT listing) Note that DAT prices only go back as far as 1997



	'''Citizen Smith:'''		'''Citizen Smith:'''

HarryMann: /* European breakdown repatriation to UK */

2009-04-10T10:57:12Z

European breakdown repatriation to UK

← Older revision		Revision as of 10:57, 10 April 2009
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	e.g. DAT listing. Note ~~the~~ DAT prices only go back as far as 1997		(e.g. DAT listing) Note that DAT prices only go back as far as 1997

	'''Citizen Smith:'''		'''Citizen Smith:'''

HarryMann: /* Membership Forms */

2009-04-10T10:55:45Z

Membership Forms

← Older revision		Revision as of 10:55, 10 April 2009
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	Membership application with Terms & Conditions		Membership application with Terms & Conditions

	http://www.ttic.ir/pdfs/ADAC%20membership.pdf		http://www.ttic.ir/pdfs/ADAC%20membership.pdf

	==Breakdown experiences==		==Breakdown experiences==

HarryMann: /* Membership Forms */

2009-04-10T10:55:19Z

Membership Forms

← Older revision		Revision as of 10:55, 10 April 2009
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	==Membership Forms==		==Membership Forms==

	Membership application with ~~T+Cs http://www.ttic.ir/pdfs/ADAC%20membership.pdf~~		Membership application with Terms & Conditions

			http://www.ttic.ir/pdfs/ADAC%20membership.pdf

	==Breakdown experiences==		==Breakdown experiences==

HarryMann at 10:52, 10 April 2009

2009-04-10T10:52:14Z

← Older revision		Revision as of 10:52, 10 April 2009
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	~~Put your experiences of how you have been dealt with.~~

	~~membership~~ application with T+Cs http://www.ttic.ir/pdfs/ADAC%20membership.pdf		==Membership Forms==

			Membership application with T+Cs http://www.ttic.ir/pdfs/ADAC%20membership.pdf


			==Breakdown experiences==

			Put your experiences of how you have been dealt with, or communications with ADAC here:

			===European breakdown repatriation to UK===

	~~==European breakdown repatriation to UK==~~

	'''Ian Hulley:'''		'''Ian Hulley:'''
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	Cheers		Cheers
	Wolfie		Wolfie

			===UK breakdown experiences===

HarryMann at 10:47, 10 April 2009

2009-04-10T10:47:17Z

← Older revision		Revision as of 10:47, 10 April 2009
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	Put your experiences of how you have been dealt with.		Put your experiences of how you have been dealt with.

	[membership application with T+Cs http://www.ttic.ir/pdfs/ADAC%20membership.pdf]		membership application with T+Cs http://www.ttic.ir/pdfs/ADAC%20membership.pdf

	==European breakdown repatriation to UK==		==European breakdown repatriation to UK==

	'''Ian Hulley'''		'''Ian Hulley:'''

	ADAC Breakdown Policy Clarification		ADAC Breakdown Policy Clarification
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	Dear Mr. Hulley,		Dear Mr. Hulley,
	~~thank~~ you for your communication.
			Thank you for your communication.

	Under your ADACPlus membership, ADAC will return your vehicle to the UK if the damage has been assessed by a workshop, if the vehicle is not a total loss and if, in the case of an incident outside Germany, the damage to the covered vehicle is so severe that it cannot be repaired within 50km from the site of the incident and within 3 working days and spare parts dispatch from Germany according to Paragraf 32 of the ADACPlus insurance terms is not sufficient.		Under your ADACPlus membership, ADAC will return your vehicle to the UK if the damage has been assessed by a workshop, if the vehicle is not a total loss and if, in the case of an incident outside Germany, the damage to the covered vehicle is so severe that it cannot be repaired within 50km from the site of the incident and within 3 working days and spare parts dispatch from Germany according to Paragraf 32 of the ADACPlus insurance terms is not sufficient.
	According to Paragraf 1 (2) of the ADACPlus insurance terms, a vehicle is a total loss, if the repair costs exceed the vehicle's replacement value in Germany on the day of the incident.		According to Paragraf 1 (2) of the ADACPlus insurance terms, a vehicle is a total loss, if the repair costs exceed the vehicle's replacement value in Germany on the day of the incident.
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	We always try to find a viable solution where older well-maintained collectors’ vehicles are concerned. Our assistance centre staff will consult our vehicle engineers who are qualified to assess whether a vehicle model is an older used car with a low replacement value or an historic, classic or collector’s vehicle.		We always try to find a viable solution where older well-maintained collectors’ vehicles are concerned. Our assistance centre staff will consult our vehicle engineers who are qualified to assess whether a vehicle model is an older used car with a low replacement value or an historic, classic or collector’s vehicle.
	We hope we could help clarify this matter.		We hope we could help clarify this matter.

	Best regards,		Best regards,
	Stefanie Schleifer		Stefanie Schleifer
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	e.g. DAT listing. Note the DAT prices only go back as far as 1997		e.g. DAT listing. Note the DAT prices only go back as far as 1997

	'''Citizen Smith'''		'''Citizen Smith:'''
	This is my experience in 2008:		This is my experience in 2008:
	My campervan in decent nick having been recently overhauled both ~~interia~~ and ~~mechanics~~. The still in ~~waranty~~ gearbox got stuck in fifth on a toll road in the middle of France. After calling ADAC it took three days before I got to the scrap option. One day to be taken to a non-VW garage too late to be seen. Another day to be taken to a VW garage again too late to be seen. Then up to 11:00 on the third day when having met the criteria for repatriation (good news) as the repair was estimated to take seven days (and est. cost 2,700 Euros plus seven nights hotel bills) I was then offered only the option of scrapping (bad news). In spite of my repeated and polite requests I was bluntly refused access to any form of negotiation or discussion with anyone other than the female operator dealing with my case. She insisted that the ~~decission~~ was final. I managed by the skin of my teeth to arrange an alternative solution ~~indepentant~~ of ADAC and to give the woman top marks for persistence, she telephoned me on my mobile three times on my way home to see if I had changed my mind. The thing which I found most alarming was the sheer brick wall I met when wishing to discuss the issue of value,me supplementing the cost, repatriation to my friends house in Paris or what to do about the furniture/contents of the van etc. I have since ~~recieved~~ a letter in German which looks as though it is a detailed explanation of their process. Bearing in mind that the cover is owner rather than vehicle ~~based~~ I should imagine that it would be imposible to get a definitive prior ~~decission~~ on the ~~likelyhood~~ of any vehicle more than a few years old let alone a specialist or aftermarket conversion. That is of course if you are looking for repatriation for repair in the UK.
			My campervan is in decent nick having been recently overhauled both internally and mechanically. The still in warranty gearbox got stuck in fifth on a toll-road in the middle of France. After calling ADAC it took three days before I got to the scrap option. One day to be taken to a non-VW garage too late to be seen. Another day to be taken to a VW garage, again too late to be seen. Then up to 11:00 on the third day when having met the criteria for repatriation (good news) as the repair was estimated to take seven days (and est. cost 2,700 Euros plus seven nights hotel bills). I was then offered only the option of scrapping (bad news).

			In spite of my repeated and polite requests I was bluntly refused access to any form of negotiation or discussion with anyone other than the female operator dealing with my case. She insisted that the decision was final. I managed by the skin of my teeth to arrange an alternative solution independent of ADAC and to give the (ADAC) woman top marks for persistence, she telephoned me on my mobile three times on my way home to see if I had changed my mind. The thing which I found most alarming was the sheer brick wall I met when wishing to discuss the issue of value, me supplementing the cost, repatriation to my friends house in Paris or what to do about the furniture/contents of the van etc. I have since received a letter in German which looks as though it is a detailed explanation of their process. Bearing in mind that the cover is based on the "owner" rather than the "vehicle" I should imagine that it would be imposible to get a definitive prior decision on the likelihood of any vehicle more than a few years old let alone a specialist or aftermarket conversion. That is of course if you are looking for repatriation for repair in the UK.

	Cheers		Cheers
	Wolfie		Wolfie

Hacksawbob at 07:15, 10 April 2009

2009-04-10T07:15:08Z

← Older revision		Revision as of 07:15, 10 April 2009
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	Put your experiences of how you have been dealt with.		Put your experiences of how you have been dealt with.

	[http://www.ttic.ir/pdfs/ADAC%20membership.pdf]		[membership application with T+Cs http://www.ttic.ir/pdfs/ADAC%20membership.pdf]

	==European breakdown repatriation to UK==		==European breakdown repatriation to UK==